Frequently Asked Questions
What is StadiumReplica.com?
StadiumReplica.com is the premier online source for
stadium replicas. We have great prices with a 100%
satisfaction guarantee.
You can order on-line using our secured shopping cart or via
our toll free phone number (1-800-962-4425) or by mail.
StadiumReplica.com is part of the
SportsMagick.com network. Our mission is to offer authentic
officially licensed merchandise with convenience, superior
service, and great prices.
How long will it take for my order to get to
me?
Most orders ship within 3-5 business day
and usually arrive within 5-10 business days.
What are the differences between the Gold, and
Platinum versions?
There are differences in detail and size. Gold
Stadium Replicas measure approximately 6"x6"x4", and
Platinum Stadium Replicas measure approximately 10"x8"x4"
inches.
Can I purchase a
display case separately?
Yes, display cases are sold separately. At the
bottom of each stadium page, there are links to purchase
stadium cases.
What payment options do you offer?
Shopping online with StadiumReplica.com is easy, convenient,
and secure. You may pay for your purchases with Visa,
MasterCard, Discover, or American Express through our
website or by phone at 1-800-962-4425. You may also mail a
check or money order to:
StadiumReplica.com
c/o SportsMagick
PO BOX 12425
Glendale AZ 85318-2425
Important: Please
make check or money order payable to SportsMagick.
SportsMagick is the parent company of StadiumReplica.com.
Please provide payment for the cost of the replicas plus
$7.50 shipping for silver stadium replicas, $12.50 shipping
for gold stadium replicas, or $17.50 shipping for platinum
stadium replicas.
Do I have to sign-up for a PayPal
account to complete a purchase?
No, you can complete an online purchase at
StadiumReplica.com without signing up for a PayPal account.
Just click "If you do not currently have a PayPal account"
to continue checkout. Upon the completion of the payment,
you will have the option to sign-up for PayPal.
Is it safe to use my credit card
online?
We guarantee that every online
transaction you make at StadiumReplica.com will be 100%
safe. Credit card security is one of our top priorities and
that is why we guarantee 100% secure ordering.
StadiumReplica.com and the SportsMagick network use PayPal
for our internet credit card processing. PayPal
automatically encrypts your confidential information using
the Secure Sockets Layer protocol (SSL) with an encryption
key length of 128-bits (the highest level commercially
available). Your information is so secure that
StadiumReplica.com does not even have access to your credit
card information; we merely receive information regarding
what you purchase, how much you paid, and where to ship the
merchandise.
What type of confirmation will I
receive?
Online orders will receive an automatic confirmation
from PayPal, our credit card processor. You will also be
e-mailed your delivery/tracking number upon shipment.
What happens if my items are
damaged during delivery?
StadiumReplica.com insures all orders so we will replace all
damaged items in a timely fashion. Please report any
damaged items to us immediately so we can begin the process
of replacing your order.
What happens if I am not happy with
my merchandise?
StadiumReplica.com offers a 100% satisfaction guarantee.
When you shop with us, we want you to be completely
satisfied. If for any reason you are not satisfied with
your purchase, you may return it for a replacement or refund
of the purchase price within 30 days of receipt of the item
provided it is returned without damage, in the same
condition it was shipped. We will refund shipping charges
if the product is defective, or an incorrect item was
shipped as a result of our error.
Do you ship internationally?
StadiumReplica.com ships internationally. Shipping costs
vary depending on the country to which your item will ship.
Consequently, please contact us before you complete your
purchase so that we may determine your shipping charges.
Do you accept foreign currency?
StadiumReplica.com only accepts U.S. funds for payment. We
highly recommend that international customers use PayPal or
purchase a U.S. funds money order from your post office or
Western Union's BidPay.com.
What is your privacy policy?
StadiumReplica.com knows that you
care how information about you is used and shared, and we
appreciate your trust that we will do so carefully and
sensibly. We use your personal information that we collect
to conduct our business and to provide you with the best
possible products and services. Under no circumstances do we
sell or rent this information to other businesses, and we
strictly protect and enforce the confidentiality of this
information. We respect your privacy and seek to protect the
trust you place in StadiumReplica.com.
How To Contact Us
If you need to contact us by phone, our order line is
generally open from 10AM – 9PM Pacific Standard Time. You
can also leave messages with us 24 hours a day, 7 days a
week on our secure voice-mail system. You can reach us at:
StadiumReplica.com
c/o SportsMagick
PO BOX 12425
Glendale AZ 85318-2425
Phone: 623-915-4425 or 1-800-9MAGICK
(624425)
info@stadiumreplica.com
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